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Placing an order : Step 1: Call our service line (+49-7121-38113-40), Step 2: We send you a completed order form, with precise prices and the shipping costs filled in, in accordance with your choice of shipping. Step 3: You confirm the order. Step 4: You get your goods by your chosen shipping method. Oh yes! Payment! Well, if you are a public institution (like a library, university, etc.), we ship on invoice basis. You pay after the goods have arrived. If you are an e-ternals.com partner (authors, contributors, libraries where we digitise etc.), you are also supplied on invoice basis in the same way. All others: sorry we have to work with either credit card or pre-payment by bank transfer. If you pay by credit card, we ask you NOT to send us your credit card details by e-mail. This is important! Remember that the Internet is public and sending your credit card details by e-mail is a very, very dangerous thing to do. Instead, please fax the credit card details to our +49-7121-38113-20 fax number. Or you may prefer to give them over the phone to our order-taking team (+49-7121-38113-40). What about sales tax? In Britain: on orders from within the UK, we have to charge 17.5% VAT. In the European Union, but outside Britain: there is no sales tax, if you have your own EU VAT ID number (EU-Umsatzsteuer-ID-Nr.). You normally have one if you are an institution or a company. You normally don't have one if you are a private person. If you are a private person, we have to charge you 17% sales tax (VAT). Outside the European Union: there is no sales tax. What about shipping costs? Parcel sizes and weights vary from order to order, and shipping costs also depend on what shipping method you prefer (air mail or courier delivery). That's why we compute shipping costs individually for every order. That's a bit complicated, but that way you get billed fairly, and you definitely save money compared to other ways to do it. How to get help : Don't hesitate to call us on the service line (+49-7121-38113-40), if we can help in any way. The service line is manned by real people, not a call-processing system. Remember we are running on European time. Of course you can also send us your inquiry by e-mail, fax or post: e-ternals.com / Anthos Imprint Ltd. Phone: +49-7121-38113-40 |